Terms & Conditions

 

Terms & Conditions

These Terms and Conditions, together with our Privacy and Security Statement govern our relationship with you in relation to the operation of this website.  If you have any questions about them please contact us at info@snowdenflood.com before using this website.

We may change our Terms and Conditions or our Privacy and Security statement at any time by updating this page.  Please check this page in order to ensure that you are aware of any changes.  Using or accessing this website indicates your acceptance of these Terms and Conditions.

 

Our Location

Our Location is Unit 1.01 Oxo Tower Wharf, Bargehouse Street, London, SE1 9PH

Product Pricing and Descriptions

 

Every reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the website as up to date as possible, the information, including product descriptions, and whether the item is in stock may not always reflect the position at the exact moment you place an order.

 

All prices on the website are inclusive of VAT at the current rates and are correct at that time of entering the information onto the system.

 

Buying from Snowden Flood

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:  

·   Register by providing your real name, phone number, e-mail address, payment details and other requested information

·   Be over 18 years of age

·   Stipulate a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable

·   Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

The total cost of your order is the price of the products ordered plus delivery and payment for all orders is at point of sale and not at point of despatch.

 

Placing an Order

When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date, alternatively you can pay via Paypal. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

We will notify you as soon as possible if we are unable to accept your order. Non-acceptance of an order may be a result from one of the following occurring: the product you ordered being unavailable from stock; our inability to obtain authorisation for your payment or the identification of a pricing or product description error. We reserve the right to reject any offer of purchase by you at any time.

Once your order has been despatched, the completion of the contract between Snowden Flood and yourself takes place.

 

Contract Cancellation

Please note that you are entitled to cancel this contract, provided you do so no longer than eight working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact us on +44(0)207 401 8710 (Tuesday to Saturday 10.00am until 6.00pm or email info@snowdenflood.com

If your order has already been despatched please follow the procedure set out in Returns Policy.

If you decided to cancel an order which includes a product that has been specifically made for you for any reason, and it is unlikely that we could sell it to another customer at full selling price, we reserve the right to charge a cancellation fee of 20% of the order price.

Secure Payment

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any website. We use the Paypal Pro as our online payment gateway. Paypal Pro has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Paypal Pro adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

 

Data Protection Guarantee

We completely understand that before filling in any information about yourself on the Internet you would like to know how it would be used. We will use it to see what you like and do not like and which pages are looked at the most.  We will NOT give this information to any other company or individual. So you will never receive marketing material from anybody else because of placing order through us. 

 

But - we may send you updates about new products or shows from time to time, if you would really prefer not to hear from us please email info@snowdenflood.com and we will keep quiet!

 

Copyright

Copyright in the design, text, graphics and photographs contained in the website is held by Snowden Flood.  If you want to reproduce any part of the website we really appreciate your asking us first.

 

“The mugs Snowden did for us have gone down really, really well” - The Dorchester Collection