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Covid 19 prevention page

APRIL 2020

Dear customers, I hope you are all keeping safe and well. 

Many have contacted me and asked and yes, I am still shipping orders during the COVID 19 pandemic.  Here are the precautions I'm taking.

Myself and my partner have been working from home since mid March and my son has also been off school since that time.  We have self restricted and been extremely careful.

When I pack your orders I do it on my own in the garage opposite my home which only I have access to.  I carefully and thoroughly wash my hands before handling the products and wipe all surfaces down with surgical spirit - where possible (not fabric obviously!).  I use the latex gloves I have for my printmaking and so my hands do not touch any item.  All the tape applied to the parcel is applied with a tape 'gun'.  I then cycle my parcels to a service called 'InPost' which is a barcoded remote locker service so I deal with no humans while dropping off your parcel. 

Some orders are taking a little longer than previously but not too much. 

Oh and any orders I receive that have delivery addresses in cycling distance of my home I have carefully packed and hand delivered to minimise risk, so you may catch sight of me from a distance!

And during this pandemic I want to ensure that nobody is worried about returning things!  So, if you've made an order from March 2020 and during this lockdown you then want to return it or some of it - just contact me on info@snowdenflood.com straight away.  My refund terms are usually 14 days but as long as the item is kept by you,  intact and in saleable condition, I promise to honour your refund at such time as this is all over, who know when that'll be!

Stay safe and well everyone!