I am still shipping orders during the COVID 19 pandemic. I am being highly careful, washing hands before all wrapping of parcels, wiping all ceramic goods down with surgical spirit & packing in a clean environment. I then cycle my parcels to a service called 'InPost' which is a barcoded remote locker service so I deal with no humans while dropping the goods. And any orders I receive that have delivery addresses in cycling distance of my home I have carefully packed and hand delivered to minimise risk!
Some orders are taking a little longer than previously but not too much.
Stay safe and well everyone!
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Whether you are in Newcastle, New York, Sidmouth, Sydney, Paris France or Paris Texas, we can ship to you wherever in the world you are!
Scroll down to read more about delivery
We use a trackable delivery service for all our packages so that we can track them.
- UK MAINLAND LIGHT ITEMS / Special price for our lightest non breakable items: tea-towels, art prints, greetings cards, notebooks and washbags. Delivery time 3 - 5 working days / £2.95
- UK MAINLAND STANDARD SERVICE / Delivery time 3 - 5 working days / £6.50
- UK MAINLAND EXPRESS SERVICE / PLEASE EMAIL ME ON INFO@SNOWDENFLOOD.COM TO BE SURE I AM AVAILABLE TO DO THIS (on orders placed before 12pm) / We'll confirm with you (just in case the item was sold out or if our carrier can't get it to you in time) / £12.00
There is such huge variation in our product range and combinations of products in different orders and the fact that our couriers charge both by weight and by the volume. So shipping does sometimes cost more than we've charged you (we charge a flat fee for all international orders). When we receive your order, we'll check with our couriers and notify you of any extra shipping costs.
Also it goes the other way - ie if we send a print to you in Pittsburgh or Poitiers it won't cost us either £30 or £15 - so we will refund the difference in what it actually costs us back to you!
- EU / delivery time 5 - 10 working days / £15.00
- USA & REST OF WORLD / delivery time 5 - 14 working days / £30.00
A little more delivery information
We use a trackable service for our deliveries. So if you are not in when our courier delivers, they will leave a card with details so that you can arrange a redelivery. If this happens and your item is not collected from the couriers depot – or if redelivery is not arranged with the carrier – causing it to be returned to us, we will need to charge you to ship it out again. So…please be very careful to make sure this doesn’t happen! We will not be held liable for any loss caused by late delivery so do let us know if you need it by a certain date. Please contact us at firstname.lastname@example.org soon as possible if your item does not arrive when expected, and we will track it. You can track your order too by logging into your account on our site.
If the weather is very bad, especially approaching our busiest Xmas season, our couriers sometimes get very backlogged and delivery can take longer than the times estimated. We always try our best to expedite our orders ASAP.
Because we make our products in the UK in small batches we cannot guarantee to permanently carry all the items in stock, although we really try our best. If an item is out of stock, we will quickly advise you of an anticipated delivery date and can deliver when available, swap for another item, or refund the order – as you wish.
We have been shipping ceramics and glass all around the world for several years and are good at wrapping for safety! In the unlikely event that your order does arrive damaged or has a fault, please call or email us at email@example.com immediately so that we can arrange an exchange at your convenience. Please do not throw the item away. Keep it in its packaging and inform us of the problem within 7 days of receiving the goods otherwise we cannot be held responsible for damage that has occurred.