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Returns

During the COVID 19 pandemic I want to ensure that nobody is worried about returning things!  If you make an order from March 2020 and during this lockdown time, and you want to return it or some of it - just contact me straight away.  As long as the item is kept by you,  intact and in saleable condition, I promise to honour your refund at such time as this is all over!

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Although we hope that you are delighted with your order, we understand that sometimes you may wish to return some items.

Please contact us at info@snowdenflood.com within 14 days of receipt. We will gladly offer you an exchange, refund or credit note as long as the goods are intact and you have the original receipt. Please note we cannot offer a refund by cheque.

Once you have alerted us of your return please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any loss or damage in transit. Snowden Flood cannot accept liability for goods lost or damaged during return to us. All overseas orders will be refunded in British Pounds. Snowden Flood cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders. For an exchange, if the product has not been returned to us in fully saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Sorry but you cannot return foods or sale items.