FAQ's with Snowden Flood.....
Who or what is Snowden Flood? I'm a person! I design gifts, homewares and souvenirs and I work with the best British makers to make my products - so bone china from Stoke on Trent for example. I'm a bit obsessive about quality to be honest.
Sometimes you sell other designers products on this site? I've personally selected everything for sale on this site (and in my Oxo Tower store). I look for a combination of the following attributes: attention to design, quality of making, UK (or in a few cases European) made product (the more local the better) and not to be found all over the high street. There's nothing wrong with the high street, it's just I find most stores nowadays a bit samey. So I look for things that can't be found all over the place. I only buy things that I believe in - from designer-makers that I really want to work with and support, and things that I would be happy to take home or give as a gift myself.
I need something urgently, what should I do? Don't panic! Email us at email@example.com and we'll do our best. It will depend upon what time of the day it is and what you want but we can usually help.
Can I put my new products in the dishwasher and microwave? Snowden Flood ceramics can be put in the dishwasher or microwave but it's always better to handwash if you can be bothered. Dishwashers will fade almost all ceramics over time I'm afraid to say though it won't happen overnight.
I'm starting my own business and I'd like the contact details of the people who make your products I used to give this info out pretty freely, even to strangers. But then two things started to happen. Firstly the people who make my products started asking me "where the hell did that person come from and why did you refer them to us?! they are a nightmare!!" and secondly (much more oddly) the people who'd asked for the info would come back to me and complain about the pricing they were getting etc. I'm not a business advisory service! When I started my business I spent many hours researching and looking at different factories and negotiating my terms. The people I use might or might not suit you but either way, it's your journey, not mine so you're going to need to find the people that best suit your way of working.
Feel free to send us other questions.... firstname.lastname@example.org